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Burross was last seen when she dropped her seven-year-old son off at her parents' home in Strawberry Plains, Tennessee at 9:30 p.m. on January 8, 2012, before her early morning work shift. She never arrived at work. At 3:13 a.m. the next day, Burross made a call from her cellular phone to the Greyhound bus station in Knoxville, Tennessee. Since then, her phone has apparently been turned off or disconnected. She has never been heard from again. On January 10, Burross's gray 2000 or 2001 Ford Ranger extended-cab pickup truck with Tennessee license plates was found abandoned about two blocks from the Knoxville Greyhound station, with the keys still inside it. There was no sign of her at the scene.
Authorities determined Burross purchased a bus ticket at the Greyhound station under an alias name. The police beliver she left of her own accord, but her family stated it's uncharacteristic of her to leave without warning and they're afraid for her safety. Burross was in the process of a divorce at the time of her disappearance. She left her purse behind at home. Her case opened 2018 by Psychic Brian Ladd.